The mobile industry moves fast—and so should your diagnostics. Whether you sell, repair, or refurbish used phones, you need a quick and reliable way to test devices and prove their quality. That’s where M360 Phone Diagnostics comes in.
M360 is a powerful phone diagnostics tool built for businesses like yours. It helps streamline your operations, boost customer satisfaction and reduce device return rates with ease. If you’re a wholesaler, retailer, repair shop, marketplace or part of a refurbishment or trade-in program, M360 gives you everything you need to stay competitive.
Industry Trends in Phone Diagnostics
Used smartphones are in high demand and the market is getting crowded. Platforms like Refurbed, BackMarket, Amazon Renewed, eBay and Swappie are all fighting for customer trust – and so are hundreds of other players entering the space.
In addition, with more educated buyers and rising expectations, only businesses that prioritise quality, reliability, and credibility will stand out. Consequently, diagnostics isn’t just a step in the process – it’s the foundation of your reputation.
Key industry trends include:
- Growth of the Refurbished Market: The refurbished phone market has experienced significant growth, driven by cost-conscious consumers and sustainability initiatives. According to Allied Market Research, the global market for refurbished and used mobile phones was valued at USD 52 billion in 2021 and is projected to reach USD 145.9 billion by 2031, growing at a compound annual growth rate (CAGR) of 11.2%.
- Increased Demand for Secure Data Erasure: With data privacy becoming a top priority for consumers, ensuring that phones are securely erased before resale is crucial. Certifications like ADISA Certified Data Erasure are increasingly becoming a must-have.
- The Rise of eCommerce Marketplaces: Platforms like eBay and Amazon or BackMarket are already major players in the second-hand mobile phone market. Therefore, sellers are looking for ways to ensure their listings are credible and meet quality standards. The market for used smartphones is outpacing that for brand-new devices with an impressive 14% growth year-on-year.
These trends highlight the importance of using a phone diagnostics solution like M360 to equip businesses with the tools they need to stand out and thrive in an increasingly competitive market.
What is M360 Phone Diagnostics?
M360 is a leading phone diagnostics software built to help businesses assess the functionality and cosmetic condition of used devices. Trusted by clients worldwide – from small retailers to major marketplaces like BackMarket – M360 serves as a reliable and trusted phone diagnostics solution. Its comprehensive 80+ point inspection tests all critical components, including screen, battery health, and network connectivity. Moreover, M360 streamlines and automates the testing process, delivering fast, accurate results your business can depend on.
Also, M360 creates phone diagnostic reports that are easy to understand and can be used for a variety of purposes, including device resale, trade-ins, and repairs to ensure the quality of the devices. Whether you’re testing a few devices or processing large batches, M360’s automated diagnostics save time and improve efficiency.
M360 Phone Diagnostics Features
M360 offers a wide range of features to help your business streamline the mobile diagnostics process:
- Full Device Testing: With an 80+ point diagnostic inspection, you can evaluate all key components of mobile devices such as the screen, battery, hardware buttons, camera, sensors, and more.
- Batch Processing: M360 supports the simultaneous testing of multiple devices, enabling you to scale operations efficiently. There is no limit to the number of devices that can be tested at once.
- Certified Data Erasure: You can perform secure data erasure in compliance with ADISA standards, ensuring complete data removal from devices. This is crucial for customer trust and compliance with data privacy regulations.
- Blacklist Check: M360 checks whether a device is blacklisted or reported stolen, reducing the risk of buying or selling devices with legal complications.
- Sim Lock Check: It also verifies whether a device is locked to a specific carrier, ensuring compatibility for resale or trade-in purposes.
- OEM Check (iOS only): M360 detects non-OEM parts in iOS devices, helping you assess the true value of used devices and ensuring the authenticity of the phone.
Why M360 Certifications are a Must-Have
When selling used or refurbished phones, certifications play a crucial role in building customer trust. Therefore, M360 provides detailed diagnostic reports that verify the quality and condition of each device, ensuring transparency and reliability.
Why Certifications Matter:
- Build Customer Confidence: Customers are more likely to purchase refurbished phones that come with certifications from trusted third-party softwares like M360 Phone Diagnostics.
- Compliance with Marketplaces: Certification is often required by resellers and online marketplaces to ensure quality.
- Improve Resale Value: Certified devices sell faster allow businesses to charge more on used devices.
- Reduce Return Rates: Certifications help lower the chances of a device being returned due to functional issues.
Who Can Benefit from Phone Diagnostics?
M360 supports a wide range of industries within the secondary market. Whether you’re in wholesale, retail, repair, refurbishment, trade-in, or marketplace businesses, M360 delivers tailored features that meet your specific needs. Let’s explore how M360 adds value to each of these sectors.
1. Wholesalers
Wholesalers handling large volumes of used devices must ensure that the phones they sell are fully functional and meet high-quality standards before distribution. M360 is designed for high-volume diagnostics, enabling the fast turnover of pre-owned smartphones while ensuring quality and reliability.
- Key Benefits:
- M360 is built for high-volume operations, making it easy to test and turn over large batches of pre-owned smartphones quickly and efficiently.
- With competitive pricing and top-tier testing standards, M360 helps you cut costs, improve device quality, and boost your sales margins.
- Tailor your diagnostic process with custom templates. You can set the testing order that best fits your business operations.
- Need to test hundreds of devices fast? M360’s Batch Processing feature lets you accurately test devices simultaneously, helping you scale without slowing down.
2. Retailers
Retailers need to maintain the quality of devices they sell to ensure customer satisfaction and avoid device returns. M360 helps retailers by providing accurate diagnostics and certifications that verify the condition of smartphones before they are sold. Furthermore, this also supports after-sales services like returns, repairs, and warranties.
- Key Benefits:
- Attract more customers by providing full visibility into device testing results, grading, and secure data erasure – setting your business apart from the competition.
- Build greater trust with M360 Certifications by demonstrating your commitment to transparency and top-quality standards.
- By ensuring thorough testing and accurate diagnostics, you can deliver better devices and minimise the risk of costly returns.
- Use M360 to strengthen your brand’s reputation, improve customer loyalty and stay ahead in the fast-moving used phone market.
3. Repair Centers
M360 simplifies the process of testing devices for repair or replacement. With M360’s extensive diagnostic features, technicians can quickly identify issues and carry out the necessary fixes – ensuring faster turnaround times and fewer misdiagnosed devices.
- Key Benefits:
- M360’s 80+ point diagnostic inspection helps you quickly identify faulty functions, allowing you to start repairs faster and improve service quality in no time.
- Faster repairs mean more completed jobs. With M360, you can streamline your workflow, handle more repairs, and scale your business with ease.
- Track all device-related expenses directly in M360, allowing you to monitor expenses and maximise profits over time.
4. Refurbishment
Refurbishers can rely on M360 to evaluate used devices, restore them to optimal working condition, and resell them for a profit. With M360 Phone Diagnostics, refurbishment businesses can quickly run full diagnostics on used phones to ensure they meet high-quality standards and are fully functional before hitting the market again.
- Key Benefits:
- Run an 80+ point diagnostic inspection to validate devices both before and after refurbishment, ensuring they meet the highest standards.
- Optimise your refurbishment processes with M360, maintaining exceptional quality while scaling your business.
- Effortlessly track refurbishment costs and monitor profit and loss with M360, helping you make more informed business decisions.
- Reduce errors, increase device reliability, and build customer trust by offering high-quality, thoroughly tested devices with M360 Phone Diagnostics.
5. Trade-in
For businesses involved in trade-in programs, M360 makes it easier to assess the condition of devices traded by customers. By providing instant and thorough testing reports, M360 helps determine the real trade-in value of each device based on its current functionality.
- Key Benefits:
- M360 offers fast, affordable phone diagnostics to help reduce financial risks. Instantly identify faulty or blacklisted phones to make informed decisions.
- Securely erase all data from trade-in devices with M360, ensuring compliance with industry standards. Protect consumer trust and set yourself apart from competitors.
- Seamless remote collaboration, allowing sellers to generate diagnostic reports through the M360 mobile app for faster, more efficient trade-ins.
- Build customer confidence with M360 certifications for buyback, demonstrating transparency and reliability in your services.
6. Marketplaces
Online marketplaces like eBay, Amazon, and BackMarket require strict quality controls for used devices sold on their platforms. M360 helps marketplace sellers ensure their listings meet the high standards for refurbished or used phones.
- Key Benefits:
- M360 grows with your marketplace, ensuring consistent, high-quality service as your business expands.
- Verify device functionality and condition before resale to minimise customer complaints and enhance your marketplace reputation.
- Easily integrate M360 with multiple marketplace platforms, providing real-time diagnostic results and trusted certifications for your listings.
- M360 ensures all testing and data handling comply with industry regulations, safeguarding your marketplace from potential compliance issues.
M360 and RepairDesk Integration
M360 is fully integrated with RepairDesk, a leading repair shop management system. As a result, makes it easier for repair shops to combine device diagnostics with inventory management, ticketing, and customer management.
Key Benefits of M360 + RepairDesk Integration:
- Automate Repair Tickets – Instantly sync M360 diagnostics with RepairDesk to eliminate manual data entry.
- Speed Up Repairs – Cut down processing time with batch diagnostics & automated workflows.
- Increase Profits – Accurately assess trade-ins and reduce financial risk on used devices.
- Sync Labels & Invoices – Create branded labels in M360 & auto-sync them with receipts in RepairDesk.
If you’re still manually entering diagnostics, struggling with trade-ins, or wasting time on repairs – this integration changes everything.
Real-World Use Case: How YourWSA Transformed Operations with M360 Phone Diagnostics
One of our customers, YourWSA, faced many of the challenges that come with manual diagnostics. As a result of implementing M360, they saw remarkable improvements in their processes.
Before M360:
- Time-consuming, manual testing
- Prone to human error
- Inconsistent device grading
After M360:
- Fast & accurate testing – Quick processing of large volumes of phones
- Lower return rates – Fewer misdiagnosed devices
- Seamless workflow – Diagnostics, grading & certified erasure all-in-one
User Experience: 10/10
“I recommend M360 every chance I get. The software is intuitive, cost-effective, and their support team is incredibly responsive. When we had driver issues, they resolved them quickly to minimize disruptions.”
M360 Phone Diagnostics Pricing
M360 offers a flexible and scalable pricing model designed to meet the needs of businesses of all sizes, from small repair shops to large enterprises. Understanding the licencing options is essential for choosing the right plan that suits your business operations and budget.
- Pilot (Free)
- Ideal for: Individuals or small businesses who need to get started with basic mobile diagnostics at no cost.
- Features:
- Access to core diagnostic features
- Perfect for testing a small number of devices
- Limited customer support
- Cost: Free
- Starter
- Ideal for: Small repair shops or retailers who require more comprehensive diagnostic features for low to moderate volume testing.
- Features:
- All Pilot features, plus:
- Full access to most diagnostic features
- Access to Sim Lock checks and custom diagnostic templates
- Limited access to labels
- Cost: €29/month
- Professional
- Ideal for: Growing businesses, retailers and wholesalers needing advanced testing tools for medium to large volumes of devices.
- Features:
- All Starter features, plus:
- Access to Batch & manager operations
- Reports & statistics
- Cost: €129/month
- Business
- Ideal for: Large businesses that require premium features. This tier is designed for high-volume environments where scaling is essential.
- Features:
- All Pro features, plus:
- Custom labels
- Custom API access
- Priority support
- Dedicated account manager
- Cost: €239/month
- Enterprise
- Ideal for: Large enterprises that require a fully customized solution with tailored features, dedicated support, and advanced integrations.
- Features:
- All Business features, plus:
- Enterprise-level support with a dedicated account manager
- Custom integrations
- Special offers
- Training and onboarding sessions
- Cost: Custom Pricing
Which Plan is Right for You?
- If you’re just getting started and need a basic diagnostic tool for low device volumes, the Pilot or Starter licence is an ideal starting point.
- For businesses handling higher volumes and in need of advanced features like batch processing, the Professional licence offers better scalability and efficiency.
- If you’re managing large-scale operations and require features such as custom labels, priority support, and tailored integrations, the Business or Enterprise plans provide maximum flexibility and support.
All plans are available with monthly or annual billing, and you’ll receive a 20% discount when choosing an annual subscription.
Conclusion
M360 is more than just a diagnostic tool, it’s a complete solution designed to meet the diverse needs of businesses across the secondary device market. Whether you’re focused on wholesale, retail, repair, refurbishment, trade-ins, or marketplaces, M360 provides the features and capabilities to help you stand out in the used mobile industry. Finally, with its comprehensive testing features, certified data erasure, certifications and seamless integrations, M360 is your partner in navigating the future of mobile diagnostics.
