A completely redesigned experience for device diagnostics
We’re thrilled to introduce M360 2.0 – the biggest upgrade to our desktop app since launch.
This isn’t just a visual refresh. It’s a complete rebuild from the ground up, designed to make testing, erasing and grading devices smoother, faster and more efficient than ever.
With its modern card-style layout, simplified navigation and streamlined workflows, M360 2.0 helps your business move faster, reduce errors and stay competitive in the fast-paced used device market.
Why We Built 2.0
The used phone and tablet market is expanding rapidly. More devices are being bought, sold and refurbished every day and with that growth comes increasing pressure on businesses to work quickly, accurately and at scale.
Over the past five years, we’ve worked closely with wholesalers, retailers, service centres and refurbishment businesses of all sizes. One thing became clear:
- Staff need to test devices quickly and accurately.
- Managers want clear reports and results they can trust.
- Businesses require a tool that’s powerful, easy to use and scale.
Our previous UI got the job done, but it was time to take things further. M360 2.0 is built from your feedback. We focused on what mattered most: speed, simplicity and usability.
What’s New in M360 2.0
The most visible change is the completely redesigned interface. But it’s not just about looks, every update is aimed at making your daily workflow smoother.
1. Card-Style & Multi-Device View
The new card layout gives you a clearer, more transparent overview of every connected device. Instead of long lists and dense menus, devices and results are now displayed in clean, easy-to-read cards:
- See the most important details at a glance.
- Drill down into specifics with a single click.
- Manage multiple devices side by side without losing track.
Thanks to Batch Operations, running diagnostics, certified erasure or grading on multiple devices at once remains the same just as before but now in a more modern and intuitive way.
2. Single Device View Configurator
When working with a single device, you can now customise the layout to fit your workflow:
- Choose what matters → Hide the tiles you don’t use and keep your screen focused.
- Essentials always visible → Device Information, Diagnostics and Summary remain fixed so you never lose key data.
- Set your own order → On the Device Information screen, decide exactly which details appear first, giving you faster access to the insights you rely on most.
This flexibility ensures every technician works in the most efficient, personalised and intuitive way.
3. Faster Diagnostics for iOS
We’ve merged Quick Diagnostics and Full Diagnostics into one streamlined flow. Technicians can now test iOS devices much faster – with fewer clicks, no unnecessary navigation and a smoother overall experience.
4. Customer API V2
Our new and enhanced API offers deeper data access, more powerful endpoints and faster performance – ensuring seamless integration with your existing systems.
5. Built for The Future
M360 2.0 isn’t just an update – it’s a new foundation. The redesigned interface makes it easier for us to add new features and enhancements going forward, so your business will always stay ahead with the latest improvements.
Additional Improvements
Alongside the major interface redesign, M360 2.0 introduces several smaller but powerful updates to make your workflow even faster and more reliable:
- iOS app start without Wi-Fi – begin tests even when offline
- One-click diagnostic start – launch testing instantly
- One-click wipe start – erase data with a single click
- One-click iOS setup bypass – faster device preparation
- Android MDM state detection – easily view device management status
- Fixed Face ID test – improved reliability for iPhone checks
- Interactive Onboarding – built-in tutorials and UI walkthroughs for faster onboarding
How This Helps Your Business
Switching to M360 2.0 isn’t only about a better-looking app – it’s about making your operations more effective.
- Save valuable time → Faster navigation and streamlined workflows let you test and grade more devices each day, boosting overall productivity.
- Reduce training costs → The simplified UI helps new staff learn the system quickly. With interactive onboarding, each new operator is guided step by step during their first login under a manager account, ensuring consistency across teams and cutting training time.
- Minimise mistakes → Clear layouts and the new card-style view reduce the risk of errors when processing large batches, improving accuracy and reliability.
- Boost customer confidence → Using a modern, professional tool reflects positively on your business and strengthens trust in your services.
Getting Started With 2.0
We’ve made the transition as smooth as possible.
- Update or Download today: The new M360 2.0 is live! Just open your desktop app and update to the latest version. If you are new to M360, simply register first – then download the app to get started. You can also learn more about M360 here.
- Interactive onboarding: Built-in tooltips will guide you through the changes the first time you open M360 2.0.
- Help when you need it: Our Help Centre and Support Team are always here to assist.
What Early Users are Saying
The early feedback on M360 2.0 has been overwhelmingly positive.
💬 “The card layout makes it so much easier to keep track of devices.”
💬 “The new design saves us time on every single batch.”
💬 “Training new staff is quicker because the system is easier to understand.”
Try M360 2.0 Today
M360 2.0 is more than a redesign – it’s the foundation for future growth. With this new interface, we’re preparing to roll out more improvements in the months ahead, making diagnostics, erasure and grading even faster and more powerful.
We’re excited to see how it helps your business and we’d love to hear your feedback once you’ve tried it. If you have any feedback you would like to share with us, don’t hesitate to reach out to our Support Team.
FAQ About M360 2.0
🔹 Do I need to reinstall M360 to use 2.0?
No. If you’re already using M360 on your PC, simply update to the new version. All your data, history and settings will remain intact.
🔹 Will my previous reports and certifications still be accessible?
Yes. All reports and certifications generated in earlier versions of M360 remain fully accessible in 2.0. Nothing is lost during the transition.
🔹 How long can I access my work history and reports?
Access depends on your licence type. Each plan includes a set retention period for work history and reports:
- Pilot → 1 month
- Starter → 6 months
- Pro → 12 months
- Business & Enterprise → 24 months
🔹 Is there any additional cost for 2.0?
No. M360 2.0 is included in your current plan. Whether you’re on a Pilot, Starter, Pro, Business or Enterprise licence, you can update at no extra charge.
🔹 Will the new UI affect my workflow?
The core functionality remains the same – diagnostics, certified data erasure and grading all work as before. The difference is in the interface: navigation is simpler, workflows are faster and operations are easier to manage.
🔹 How will I learn the new version?
When you open M360 2.0 for the first time, built-in interactive onboarding will guide you step by step.
🔹 Who do I contact if I need support?
Our support team is always here to help. You can reach us directly at [email protected].
