Phone technicians face constant challenges. Some devices refuse to power on, others come in with little or no explanation from the customer and many seem fine at first but reveal hidden faults later. Every missed detail costs valuable time, reduces profit and puts your reputation at risk.
If you’ve ever thought, “There has to be a better way,” here are 5 common problems and how M360 helps you overcome them.
1. You Don’t Get the Full Story From Customers
The problem:
A customer walks in and says, “It’s not working.” No details, no history. Was it dropped? Exposed to water? Previously repaired? Without context, you’re forced to guess and waste valuable time.
How M360 helps:
M360 runs a full device diagnostic, revealing hardware status, battery health, sensor accuracy and system changes. Instead of assumptions, you get facts. That means faster troubleshooting and fewer repeat visits.
2. Manual Testing Takes Forever
The problem:
Checking cameras, speakers, buttons and sensors one by one is slow and prone to human error. Missing just one fault can lead to costly returns.
How M360 helps:
Connect the device, start testing and M360 runs 30+ checks in minutes. It delivers a clear pass/fail report so nothing gets overlooked.
Less testing time = more time for repairs = more revenue.
3. You Can’t Prove The Phone is 100% Functional
The problem:
After a repair, how do you prove the device works properly? If a customer complains later or a buyer claims something’s broken, you’re left with their word against yours.
How M360 helps:
M360 generates a detailed report with test results, device information and timestamps. You can print it, save it or share it with the customer. That report is your proof of quality, helping you build trust and protect your business.
4. Hidden Problems are Easy to Miss for Phone Technicians
The problem:
Some faults aren’t obvious during a quick check. A phone may reboot randomly, a sensor may be miscalibrated or the vibration motor may be weak. These issues cause frustration later if not caught early.
How M360 helps:
M360 goes beyond the basics. It evaluates battery capacity, vibration strength, gyroscope accuracy and other components that are often overlooked. You catch small faults before they become big problems, reducing complaints and making your job easier.
5. Customer Disputes Waste Time & Money
The problem:
You repair or sell a phone and weeks later the customer claims it wasn’t working. Without proof, you risk refunds, negative reviews or damage to your reputation.
How M360 helps:
Every test report is securely linked to the device ID and date. If challenged, you can show exactly what was tested and when. That evidence protects your revenue and credibility.
You stop losing time and money. And yes, it makes your job easier.
Work Smarter With M360
If you’re tired of long manual checks…
If you want a reliable way to prove every device’s condition…
If you’re ready to reduce disputes and focus on repairs…
M360 is built for phone technicians like you who need accuracy, speed and proof. Diagnose, document and deliver results without wasting time.
Let M360 simplify your work and strengthen your business.
