In the used phone market, trust is everything. Whether you’re a retailer, wholesaler, repair shop, marketplace, or refurbishment company, your customers want one thing: confidence in the devices you sell. That’s where M360 Device Certification come in.
These certifications aren’t just fancy labels. They’re data-backed, tamper-proof reports to verify a device’s condition, functionality, and history. And more importantly, they help you sell faster, reduce disputes, and stand out in a competitive market.
Let’s break down what M360 Certifications are, how they work, and why they’re essential to your business.
What Is an M360 Device Certification?
An M360 Device Certification is a digital report generated after a device is tested using the M360 Diagnostic Software. It provides verified proof of the device’s functional and cosmetic condition – helping businesses build trust and strengthen their brand reputation.
Certified used devices often sell faster and at higher prices thanks to the added transparency and credibility. As buyers become more informed about what to look for in used devices, offering certifications is becoming essential.
Each certificate is unique to the device and can be accessed either locally or via the cloud. You’ll also get a direct URL to easily share the certificate with customers or partners. For added flexibility, certifications can be exported in three formats: as a full report, a printable label for the device, or as CSV data. You can also customise reports with your own brand logo to reinforce your brand identity.
Why Do Certifications Matter?
The used phone market is growing fast – but so are concerns around fraud, hidden defects, and poor refurbishing practices.
When buyers don’t trust your devices, they hesitate – or worse, even return them. That’s lost revenue, wasted time, and damaged reputation.
M360 Device Certifications solve this. By offering a transparent report, you give your buyer immediate proof that:
- The phone works as advertised
- It has been professionally tested and wiped
- It hasn’t been tampered with
- It matches the listing exactly
Trust is no longer a claim. It’s a clickable link.
Who Can Benefit From an M360 Device Certification?
If your business deals with used phones or tablets, M360 Certifications are for you.
- Retailers use them to increase online conversions and reduce returns.
- Wholesalers share them with B2B partners to improve trust and streamline transactions.
- Repair shops use certifications to prove repair quality and resale readiness.
- Refurbishment companies add them as a value-added feature for graded devices.
- Marketplaces require transparency – and these reports make listings stand out.
- Trade-in programmes use certifications to justify offer prices and reduce disputes.
What’s Included in the Certification?
Each M360 Certification is unique to each device and is available locally or via the cloud. It’s designed to provide an all-in-one, easy-to-read summary of a device’s identity, condition, and performance.
Here’s what’s included:
🔍 Device Identity & Traceability
Every M360 Certification starts by clearly displaying essential device information – such as make, model, IMEI, serial number and many more. This ensures complete traceability and helps prevent fraud, giving both sellers and buyers full confidence in the device’s identity.
⚙️ Full Diagnostic Overview
The report includes a detailed summary of all diagnostic tests, with pass/fail results for critical functions like the screen, battery health, buttons, camera, sensors, and connectivity. This gives a transparent view of how well the device performs and whether it’s ready for resale or further repairs.
🛡️ History & Condition Checks
M360 Certifications also cover device history, showing blacklist status, activation lock, SIM lock status, whether the device has been securely wiped and more. Optional visual grading provides a snapshot of the device’s cosmetic condition. Together, these insights help buyers make informed decisions and sellers demonstrate quality and compliance.
How Does It Help Your Business?
Here’s what businesses like yours gain from offering certified phones:
- Boost Buyer Confidence: Buyers hesitate when they’re unsure. Certifications give them peace of mind.
- Reduce Device Return Rates: Certifications will stand as proof of quality and reduce device return rates.
- Increase Conversions: Online or in-store, certified listings perform better – especially on marketplaces.
- Improve Operational Efficiency: No more manual testing or inconsistent grading.
- Certified Erasure: M360 performs data erasure in compliance with ADISA standards, helping you stay compliant and professional.
How to Start Using M360 Device Certifications
Getting started with M360 Certifications is fast and straightforward. All you need is an active M360 licence – Pilot, Starter, Pro, Business, or Enterprise.
Once you’ve set up your account, here’s how the process works:
- Run Diagnostic Tests: Connect the device to the M360 desktop or mobile app and start the automated testing process. M360 checks dozens of key functions—from battery health and screen responsiveness to cameras, sensors, and connectivity.
- Perform Secure Data Erasure: You can manually trigger data erasure with a single click, ensuring the device is fully wiped in compliance with ADISA standards before resale or reuse. For iOS devices, the process can also be automated by enabling iOS Auto Wipe in the settings menu.
- Generate the Certification Instantly: Once diagnostics and erasure are complete, the M360 Certification is created in real time. Each report is tied to a specific device and includes test results, identity info, history, condition grading, and proof of secure erasure.
- Share the Certificate Easily: Every certificate can be downloaded or shared using a unique URL or QR code. This allows you to showcase the device’s quality and compliance to customers, partners, or platforms—online or in-store.
Real-World Impact
Businesses using M360 Certifications have reported:
- Faster stock turnover
- Fewer after-sales issues
- Increased average selling price
- Improved reputation and customer loyalty
In a market where reputation is everything, that’s a serious advantage.
Final Thoughts
Used phones are no longer “good enough” just because they power on. Buyers want proof. They want performance. And they want peace of mind.
With an M360 Device Certification, you deliver all three—instantly, consistently, and professionally. Start certifying your devices today and turn every sale into a trust-building opportunity.
